How has Enactment of Consumer Protection Act, 1986 and other related policies changed the perspectives of Consumer Movements?

  • Enactment of Consumer Protection Act, 1986 has set in motion a veritable consumer movement in the country.
  • Under the Consumer Protection Act, 1986, a three tier quasi-judiciary machinery has been set up at District, State and Central levels for better protection of the interests of consumers and to provide simple and speedy redressal of consumer disputes.
  • The consumer fora are empowered to give relief of a specific nature and award, wherever appropriate, compensation to consumers.
  • A countrywide multimedia “Consumer Awareness” campaign titled ‘Jago Grahak Jago” is being conducted on various issues related to consumer justifys and responsibilities across diverse subjects.
  • The Department also operates the Consumer Welfare Fund to strengthen the Consumer Movement in the country by way of financial assistance to the State/UTs, VCOs/NGOs to raise awareness amongst consumers and as also to educational institutes for research on consumer issues and running of centres on consumer studies.